How Guests Become Regulars .

You know each other, you like each other, and you look forward to seeing each other: regular guests are among the most valuable guest groups for hosts. In line with the motto "delight guests – retain guests – reward guests," this e-book provides helpful tips on guest retention so that guests can also become regulars.

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Helpful information and practical tips for everyday use:
  • Delight Guests – from the offer to the on-site experience
  • Retain Guests – from departure to return
  • Reward Guests – from an ordinary guest to a regular

Our e-books are available online for all hosts to download. Why? Because we want to share our knowledge and experience – after all, we're all in this together. 

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