Talking to private accommodation providers, it has long become clear that the focus is often on bureaucratic tasks such as accounting or guest registration instead of on the best possible marketing of the house or communication with the guest. And this poses more than one problem for accommodation providers: valuable time is used for administrative work, mistakes are made due to stress and the joy of work is lost. And that is what we want to prevent!
That is why we focus on needs orientation and sensitisation in order to know our customers' points of view. We support hosts with a training programme and also provide answers to further questions such as "Why do I need a website as a property operator?", "What does GDPR mean?" or "How do I strengthen guest loyalty?" in free webinars, blog articles and e-books. Because we are more than just a software provider!
Satisfied customers in the
Motivated and committed employees
Valuable collaboration partners and resellers
Locations in the DACH region
Whether out on the road in the tourism regions or in the office via telephone - our digitisation advisors are in constant exchange with hosts and show them in a personal consultation, free of charge and without obligation, what JULIA can do.
Once the decision has been made in favour of JULIA, the system is set up for the first time: in direct consultation with the host, all accommodation information (categories, prices, etc.) is collected by our fulfilment team and JULIA is made ready for use.
As with everything that is new, the first step is to try it out and learn! Our Academy team assists with the initial JULIA experience with personal training (on-site, in Innsbruck or online) and webinars. In addition, there are numerous written instructions and videos!
It all starts with the online enquiry assistant and the online booking engine on your own website. Our web team takes care of the creation and customisation of our accommodation websites and assists with the implementation of the booking tools.
In the stressful everyday life as a host, it is easy to forget one or the other JULIA function. That's when our support team comes into play: via a ticket system directly integrated into JULIA, the JULIA professionals help promptly and without complications.
Website, magazines, newsletters, events, press and partners - our marketing team not only ensures a brilliant external appearance, but also informs existing clients and partners about the latest developments.
Not directly "on the front line", but nevertheless indispensable: in the background there is a whole team of developers who take care of new JULIA functions, carry out ongoing optimisations and coordinate the planning and implementation of new interfaces.
Customer data, payment information, invoice changes, contract extensions, company takeovers, dunning, etc. For our accounting team, everything revolves around data, figures and documentation.
A-6020 Innsbruck (Austria)
Tel: +43 5 0908
Tel: +43 5 0908
Potsdamer Straße 182
Tel: +49 30 311 947 10