Customer service

To ensure that you can contact our support team as quickly as possible, we have set up a ticket system directly in your JULIA. You can find it under "My EB" - "Help & Contact". The more detailed you describe your question in the ticket, the faster it will be forwarded to the right team and answered promptly.

  • Open "My eb" - "Help & Contact" in JULIA
  • Formulate your questions in detail and send them to us
  • Receive feedback directly in JULIA
  • Start again with JULIA